Mastering Maintenance Supervisory Skills
Building a Regimen for Maintenance Excellence
Why do some teams accomplish more with the same time and resources? They know how to manage their routines, services, and preparation. In this session we will share the best practices that get results and why they do. We will break down how to organize your day and services in a way that improve results, morale, and the customer experience.
If you want to improve your results without overwhelming your team or burning them out, then this is a great session that will provide insights and perspective to help make changes everyone will appreciate.
- Tips, tricks, and considerations for work orders
- How to catch up when you are behind
- Organize and prioritize the day
- Optimize skill sets, location, and proximity
- Best practices and common mistakes
- Discover the tactics of high performing companies and how you can apply those lessons to your team, while avoiding common missteps.
- How to navigate emergency repairs
- Understand established standards, risks, and responses
- Preparing for each upcoming season
- How to get ready for each season, what to do, and how to reduce service requests before they happen.
- Coaching and motivating the team
- Learn to better guide and navigate excellence
Course content provided through our partnership with:
Pricing Options
$49.00 Member RateMeet your Facilitator
Mark Cukro
President
Plus One Consulting
Mark is the President of Plus One Consulting, Inc., and the founder of Service Team Training and MaintenanceVideos.com.
A nationally recognized speaker, Mark is a leading resource in service team development and training for the multifamily industry. He brings decades of hands on experience helping organizations strengthen maintenance operations, elevate service team performance, and develop high impact training programs.
Mark holds numerous industry certifications, including CAPS, CAMT I, CAMT II, and CPO. He is a Certified Pool Operator Instructor through the Pool and Hot Tub Alliance and serves as an EPA proctor for the new 608 certification. He has also completed all HVAC Excellence courses and is an NAAEI Instructor. Mark contributed to the development of the updated CAMT program through the National Apartment Association Education Institute.
Prior to founding his own company, Mark served as Director of Service Team Development for Colonial Properties Trust, Inc., a New York Stock Exchange traded company that managed 148 properties and more than 48,000 apartment homes.
Outside of the multifamily industry, Mark is also a professional Jiu Jitsu coach and owns and operates a martial arts academy in Harrisburg, North Carolina. He is an active real estate investor and recently completed construction of a new building as part of his commercial and residential real estate portfolio.
For More Information:
