From Ring to Revenue: How to Connect, Follow Up, and Close with Confidence
Virtual Opportunity to Earn Last-Minute CECs!
Course Details
(2CEC)
Your phone is more than just a communication tool—it's a leasing lifeline. In this interactive two-hour session, we’ll break down the leasing process into three powerful parts to help your team convert more prospects into residents. First, we’ll refine the essential elements of a successful sales call, ensuring every conversation builds connection and confidence. Next, we’ll focus on effective follow-up strategies, by phone, email, and text, that keep your property top of mind. Finally, we’ll dive into closing techniques tailored to different stages of the rental process, from the first inquiry to the final decision. Whether you're aiming to improve consistency or boost your closing ratio, this session provides practical tools you can apply immediately.
Attendees of this session will be equipped with:
- A proven framework for conducting confident and consistent leasing calls
- Follow-up strategies across multiple channels that increase engagement
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Closing techniques for every stage of the rental journey, from inquiry to lease signing
Meet Your Instructor
Katie Rigsby, CAPS, CAM, CALP is a property management consulting and keynote speaker. As a licensed Louisiana Realtor, a member of the National Speakers Association & an Advanced Toastmaster, Katie utilizes decades of experience on-site and at the corporate level to assist property management professionals with customer service skills, sales techniques, marketing strategies, productivity, leadership competencies, and Fair Housing compliance. A past-president of the Apartment Association of Greater New Orleans she serves the industry as an NAAEI faculty member & NAA committee member. Katie couples her industry education and experience to deliver engaging, informative, and inspirational learning experiences with a side of humor.