Doggonit! Do I HAVE to Approve that Animal?
Virtual Opportunity to Earn Last-Minute CECs!
Course Details
(1CEC)
Service Animal, Emotional Support Animal, Guide Dog, Companion Animal, Therapy Animal, Comfort Animal, Psychiatric Service Animal, whatever you call it, just don’t call it a PET! Navigating Fair Housing laws while working to protect your asset is rather challenging at times. As public awareness continues to increase, our management teams must be educated and equipped with processes and language to successfully navigate this sensitive topic. This Fair Housing session focuses on the protected class of Disability/Handicap and the laws regarding reasonable accommodations and modifications.
Upon completion of this session, each participant will be able to:
- Understand the legal definition of Disability/Handicap as defined in the Fair Housing Act.
- Recognize the differences between the Fair Housing Act and the Americans with Disabilities Act and where each law applies onsite.
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Utilize resources and appropriate language for answering questions and processing requests for reasonable accommodations and modifications.
Meet Your Instructor
Katie Rigsby, CAPS, CAM, CALP is a property management consulting and keynote speaker. As a licensed Louisiana Realtor, a member of the National Speakers Association & an Advanced Toastmaster, Katie utilizes decades of experience on-site and at the corporate level to assist property management professionals with customer service skills, sales techniques, marketing strategies, productivity, leadership competencies, and Fair Housing compliance. A past-president of the Apartment Association of Greater New Orleans she serves the industry as an NAAEI faculty member & NAA committee member. Katie couples her industry education and experience to deliver engaging, informative, and inspirational learning experiences with a side of humor.