Handling Difficult Delinquency & Eviction Conversations
This session will provide practical communication strategies to navigate these difficult moments with clarity, consistency, and professionalism. Learn how to approach sensitive financial discussions, set expectations early, and de-escalate emotional situations while protecting your community’s policies and reputation.
What You’ll Learn:
- How to establish and communicate payment expectations effectively
- Techniques for managing emotionally charged or confrontational conversations
- When and how to implement payment plans, notices, and next steps
- Best practices for documenting interactions and maintaining compliance
- Ways to support team members who handle high-stress resident situations
Who Should Attend:
Leasing professionals, assistant managers, property managers, and anyone involved in rent collection, resident communication, or eviction processes.
This class qualifies for 1 continuing education credits needed for credential renewals.
Course content provided through our partnership with:
Pricing Options
$29.00 Member RateMeet Your Facilitator
Jim Sinkway
Loebsack & Brownlee, PLLC
James M. (“Jim”) Sinkway IV serves as Supervising Counsel – FL for Loebsack &
Brownlee, PLLC, where he leads the firm’s Florida operations. He is a bar licensed attorney in the states of Florida, Georgia, and South Carolina. Jim graduated with honors from the Georgia State University College of Law. Prior to law school, Jim earned his MBA from Louisiana State University’s Shreveport Campus and his undergraduate degree in Biochemistry from the College of Charleston’s Honors College.
As Loebsack & Brownlee, PLLC, limits its practice strictly to residential evictions, Jim’s exclusive focus is to serve as an advocate and counselor to property owners and managers as they navigate the eviction process. Jim works diligently to achieve favorable results for his clients, providing representation through each stage of the eviction process—from filing to setout.
Additionally, Jim actively works to advance the industry. He currently sits on the Board of Directors for the Coastal Georgia Apartment Association and the Apartment Association of Greater Augusta. Furthermore, Jim co-chairs the Government Affairs Committees of the Coastal Georgia Apartment Association, Apartment Association of Greater Augusta, and the Mid-Georgia Apartment Association. Jim is also a proud member of the Georgia Apartment Association’s Grassroots Advocacy Council, the Government Affairs Committees for First Coast Apartment Association and Bay Area
Apartment Association, and the Legal & Regulatory Committee and BTR Committee for the Florida Chapter of the National Rental Home Council.
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