Workplace Safety: Conflict Resolution & De-Escalation

Sign up now for this FREE Zoom Webinar Hosted by AAGO & BAAA

Thursday, November 19, 2020
10:00 AM - 11:30 AM (EST)
Zoom Webinar
It's 2020 and tensions are, understandably, running high.

Avoiding conflict at the grocery store is hard enough... try delivering an eviction notice in the midst of a pandemic! Our current operational environment is frought with potentially emotional or conflict inducing scenarios. However, with training and implementing proven techniques you can be prepared to deal with conflict and de-escalate emotionally charged situations! 

Our expert, Derwin Bradley, will discuss...
  • Situational awareness and identifying potentially voltile people and situations in advance.
  • Effectively communicating potentially stress-inducing messages to residents, customers, and team members.
  • Conflict resolution techniques and proven methods to de-escalate emotionally charged situations.
This Zoom webinar is FREE for SCAA Members thanks to AAGO & BAAA!
Make sure to login to your account to register for free. 
Good for 1.5 CECs.

Meet our presenter!

Derwin BRadley Headshot

Derwin Bradley, Jr., Master Police Officer (Ret.)

City of Orlando Police Department